Internal Strategies

Crystallise

We identify our purpose for being and our missions and goals
Organise

Our offices are neat and tidy and we have sound systems in place
Prioritise

We focus on the activities that will achieve our goals and objectives
Strategise

We think, scheme, plan and identify the activities required to achieve our goals
Execute

We make it happen effectively and efficiently.
Feedback

We monitor, measure and evaluate our performance for continuous improvement

Our focus is on discipline (we get the job done), detail (we aim for perfection) and delivery (we deliver on time).

We act with integrity, dignity and care

We are independent, objective and responsible

We are respectful, honest and fair

We respect confidentiality, avoid conflicts of interest and honour all commitments

Service Delivery

Our service is relevant to the needs of our clients.

The information supplied is reliable, i.e. it is well researched, accurate, and based on reliable sources.

If we fail in any of the above areas, do not hesitate to let us know so we can rectify the situation.